Jewelry
Our jewelry is designed in the USA and handcrafted in Brazil. Approximately 80% of our pieces are assembled and finished in the USA.
Our jewelry is crafted with high-quality precious metals. Visit Materials info page for more details.
We do not sell individual components or half-pairs of earrings. All jewelry is sold as complete sets as listed.
Yes! If an item is out of stock, use the “Notify Me When Available” option on the product page to receive restock updates.
Visit the Care Guide Page.
- Storage: Store your jewelry in an airtight bag to prevent tarnishing.
- While Wearing: Avoid exposure to water, lotions, cosmetics, and cleaning agents to maintain its finish.
- Cleaning: Wipe your jewelry regularly with a soft, lint-free cloth to remove dirt and debris. Avoid abrasive cleaners or brushes.
Ordering
Brief andWe accept MasterCard, Visa, American Express, Discover, PayPal, Amazon Pay, Apple Pay, and Affirm. clear answer
Orders are processed quickly to ensure prompt delivery, and we cannot guarantee changes once submitted. Please contact us as soon as possible, and we will make every effort to honor your request. However, cancellations are not guaranteed.
Credit cards and PayPal are charged at the time of order placement.
Yes, all online transactions are protected with Secure Socket Layer (SSL) encryption.
Log in to your account and select “My Orders” to view your order status. Alternatively, check the order confirmation and shipping confirmation emails sent to the email address used for purchase. If you can’t locate these emails, check your spam folder or contact us at services@kloxet.com
Promo codes can be entered during checkout, not in the cart. Only one promo code may be applied per order, and codes cannot be used for previous purchases or combined with other promotions.
International orders are subject to duties and taxes determined by the destination country. Please contact your local customs office for details.
Shipping
Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). Shipping times depend on the selected service:
- USPS First Class: Calculated at checkout (2-7 business days)
- USPS Priority Mail: Calculated at checkout (1-3 business days)
- UPS Ground: Calculated at checkout (1-5 business days)
- UPS 2-Day Air: Calculated at checkout (2 business days)
- UPS Next Day Air: Calculated at checkout (Order by 11 AM EST for same-day dispatch)
We ship worldwide via DHL. Orders may incur additional duties, taxes, and tariffs based on destination country regulations. These fees are not associated with us and must be paid by the recipient. For more information contact us or consult the shipping page.
Customs procedures in the destination country may delay delivery. These delays are beyond our control.
Refusing a shipment may result in the original shipping charges, return shipping fees, and any customs fees being deducted from your refund.
Return & Exchange
We accept returns on all unworn items within 30 days of purchase. To initiate a return, please visit our Online Return Portal. For more info please visit the Return Policy page.
Warranty & Repair
We offer a 90 days warranty on full-price items purchased directly from our website. The warranty covers defects in materials and workmanship under normal use and applies to the original purchaser only.
For More information Visit the Warranty & Repair Page.
- Exclusions: Final sale, sample sale, limited edition items, or items showing signs of damage or alteration.
- Repairs: Include a photo of the item and proof of purchase when requesting repairs at services@kloxet.com Shipping fees for repairs are the responsibility of the customer.
- Color Fading: If the color of your gold-filled or rhodium-plated jewelry fades within 90 days of purchase, we will repair or replace the item free of charge.
- Unintentionally Broken Items: If your jewelry is unintentionally broken due to normal wear and tear, we will repair or replace it at no cost during the warranty period.
- Contact our customer service team at services@kloxet.com
- Provide your proof of purchase and a detailed description of the issue.
- Ship the item to us as instructed by our team. Please ensure the item is securely packaged to avoid further damage during transit.