Refund policy

Kloxet Return Policy

 

At Kloxet, we strive to ensure you’re delighted with your purchase. If you’re not completely satisfied, our Return and Refund Policy is here to assist.

Returns

We accept returns on all unworn items within 14 days of purchase. To initiate a return, please visit our Online Return Portal.

Eligibility

To qualify for a return:

• Items must be in their original condition: unworn, unused, with tags attached, and in the original packaging.
• A receipt or proof of purchase is required.
• We accept returns on all items—including earrings—as long as they meet these conditions.

Return Costs

Return Shipping Costs: The return cost will be calculated in our Returns Portal based on your location. For example:

• USA: $6.99 USD

Please contact us for any additional queries regarding return costs.

Faulty or Damaged Items

If your Kloxet jewelry is defective or damaged:

• Inspect your items upon receipt.
• Contact our Customer Service Team immediately so we can address the issue.
• Our team will guide you through the return process and advise on refunds or replacements.

Exchanges

We do not offer exchanges at this time. If you need a different item or size, please return the original item for a refund and place a new order.

Sale Items

Items purchased on sale are final sale and are not eligible for returns or refunds.

Processing Time

We aim to process returns within 5 business days of receiving them.

Receiving Your Refund

Once we receive and inspect your return, we’ll notify you of the approval status.

• Approved refunds will be issued to your original payment method.
• Please allow up to 5 business days for processing after we receive your item. Bank or credit card processing times may vary.

Important Notes

• Shipping costs are non-refundable.
• Customs duties and sales taxes are non-refundable.

For any further questions, feel free to reach out to our Customer Service Team. We’re here to help ensure a smooth and satisfactory experience with Kloxet!