Jewelry Care Guide
Proper care of your 18K gold filled and rhodium jewelry ensures its lasting beauty and shine. Follow these simple guidelines to maintain your pieces:
Avoiding Damage
- Keep Away from Chemicals: Avoid direct contact with lotion, perfume, makeup, hairspray, deodorant, and cleaning products. These substances can degrade the jewelry’s finish over time.
- Prevent Heat Exposure: Extreme heat can affect the integrity of both gold filled and rhodium finishes. Store your jewelry in a cool place.
- Handle with Care: Stones and delicate elements can scratch, crack, or break if mishandled. Avoid dropping or exposing them to undue pressure.
When to Remove Your Jewelry
To minimize wear and tear, always take off your jewelry before:
- Showering or bathing.
- Swimming in pools or the ocean.
- Exercising or engaging in strenuous physical activity.
- Washing your hands or dishes.
Cleaning Your Jewelry
- Use a Gentle Cloth: Wipe your jewelry regularly with a soft, lint-free cloth to remove dirt and debris. Avoid abrasive cleaners or brushes.
- Mild Cleaning: For a deeper clean, use lukewarm water and a small amount of mild soap. Gently rinse and dry thoroughly.
Storage Tips
- Protect from Air and Moisture: Store your jewelry in a resealable plastic bag, jewelry pouch, or box with anti-tarnish strips. This helps reduce exposure to air and moisture, which can dull the finish.
- Separate Pieces: Store each piece individually to avoid scratching or tangling.
Preserve the Finish
For 18K gold filled jewelry, the gold layer can wear down with prolonged exposure to chemicals and moisture. To maintain the shine:
- Avoid wearing your jewelry during activities that may expose it to sweat or water.
- Clean promptly after exposure to any substances that may tarnish or dull the finish.
Rhodium-plated jewelry, known for its brilliant shine and tarnish resistance, still requires care:
- Clean gently to avoid removing the plating.
- Store in a dark, dry place to minimize exposure to light and air.
By following these tips, your 18K gold filled and rhodium jewelry will remain beautiful for years to come!
Warranty and Repair Policy
90-Day Warranty At Kloxet, we stand by the quality of our jewelry and are pleased to offer a 90-day warranty on all full-priced items. This warranty covers our gold-filled and rhodium-plated jewelry against the following:
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Color Fading: If the color of your gold-filled or rhodium-plated jewelry fades within 90 days of purchase, we will repair or replace the item free of charge.
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Unintentionally Broken Items: If your jewelry is unintentionally broken due to normal wear and tear, we will repair or replace it at no cost during the warranty period.
Warranty Conditions
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The warranty applies only to full-priced items purchased directly from Kloxet.
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Proof of purchase is required to process any warranty claims.Include a photo of the item and proof of purchase when requesting repairs at services@kloxet.com Shipping fees for repairs are the responsibility of the customer.
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The warranty does not cover:
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Damage caused by misuse, neglect, or intentional harm.
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Loss or theft of the item.
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Damage resulting from exposure to chemicals, perfumes, or cleaning agents.
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How to Make a Warranty Claim To initiate a warranty claim:
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Contact our customer service team at services@kloxet.com.
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Provide your proof of purchase and a detailed description of the issue.
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Ship the item to us as instructed by our team. Please ensure the item is securely packaged to avoid further damage during transit.
Repairs Outside of Warranty If your jewelry requires repair after the 90-day warranty period, we offer repair services for a reasonable fee. Please contact us for an estimate and further instructions.
Care Tips to Maintain Your Jewelry To extend the life and beauty of your gold-filled and rhodium jewelry, we recommend:
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Avoiding exposure to water, chemicals, and perfumes.
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Storing your jewelry in a dry, cool place when not in use.
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Cleaning with a soft cloth to maintain its shine.
Thank you for choosing Kloxet, we are committed to providing you with exceptional quality and service. If you have any questions, please do not hesitate to reach out to our team.
Free Shipping
We offer free standard shipping on all orders over $50 within the U.S. Orders under $50 will incur a shipping charge based on the selected method.
Shipping Methods and Processing Times
Domestic Shipping
- Orders are shipped via USPS Flat Rate Mail unless another shipping method is selected.
- Most orders are processed within 24 hours, but processing may take 1-3 business days during peak times.
Expedited Shipments
- Expedited orders placed Monday to Friday before 3 PM (local time) will ship the same day.
- Orders placed after 3 PM will ship the next business day.
- Orders placed on Weekend or Holiday will ship on next business day.
Shipping Methods and Estimated Transit Times
| Shipping Type | Cost | Delivery Time |
|---|---|---|
| Same-Day Shipping | Varies by delivery zone | Same day |
| Standard Shipping (Orders $50+) | FREE | 3-5 business days |
| Standard Shipping (Orders <$50) | Varies | 3-5 business days |
| 2-Day Shipping | $20 | 2 business days |
| Overnight Shipping | $30 (per lb.) | 1 business day |
| Priority International Shipping (DDP) | $16 | 8-16 business days |
| Express International Shipping (DDP) | $30 | 4-9 business days |
Additional Information
- Priority International Shipping (DDP) ensures all duties and taxes are prepaid for a smoother delivery experience.
- Delivery times may vary based on your location, weather, and carrier service delays.
- Please double-check your shipping information at checkout to ensure timely delivery.
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